Returns and Refunds Policy
Last Updated: 12th April 2026
At Belle Deane Books Ltd, we want you to be completely happy with your purchase. If something isn’t right, we’re here to help.
📦 Your Right to Cancel (14-Day Cooling-Off Period)
Under UK law, you have the right to cancel your order within 14 days of receiving your items.
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You must notify us within 14 days of delivery
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You then have another 14 days to return the item
To start a return, please email us at:
📧 belle@belledeanebooks.com
🔁 Returns Eligibility
To be eligible for a return:
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Items must be unused and in original condition
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Books must not be damaged, marked, or written in
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Items should be returned in original packaging where possible
💷 Refunds
Once we receive and inspect your return:
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Refunds will be processed within 14 days
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Refunds will be issued to your original payment method
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Original delivery charges will be refunded (standard delivery only)
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🚚 Return Costs
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You are responsible for return postage costs
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We recommend using a tracked service, as we cannot guarantee receipt of returned items
❌ Non-Returnable Items
We cannot accept returns for:
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Items that have been used or damaged after delivery
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Personalised or custom-made books (if applicable)
⚠️ Faulty or Damaged Items
If your order arrives damaged or faulty:
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Contact us within a reasonable time
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Provide your order number and photos (if possible)
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We will offer a replacement or full refund
We will cover return postage costs for faulty items.
📬 How to Return an Item
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Email us at belle@belledeanebooks.com, with the subject line ‘RETURNS’.
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Wait for return instructions
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Send your item to the address provided
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📞 Contact Us
If you have any questions about returns:
Belle Deane Books Ltd
Email: belle@belledeanebooks.com
Address:
49 Ell Dene Crescent
Gateshead
NE10 9UN